You are entitled to return your goods within 14 days of delivery
- Goods returned must show no evidence of use
- It is your responsibility to return the goods to us in a good condition in appropriate packaging (where possible please retain the original sales packaging. Smaller items must be returned in their original packaging.)
- We can arrange for collection of the item, however there will be an uplift charge
- Refunds will only be issued when then items are received back to our premises in a good and saleable condition
Exemptions to this are:
- Bespoke products made to your specification/colour
- Mattresses or pillows that have been unsealed due to their intimate nature
- Self-assembly items that have been damaged on assembly
- Items that have been damaged after delivery (ex. spillages and staining)
We take great care to ensure your goods arrive safely and in perfect condition.
All delivery damage must be reported within 24 hours of delivery.